My item should have arrived already but it's not here, what do I do?

The best thing to do is to contact the merchant directly as they will have up-to-date information about the status of your order. You can do this through your order page. Like so;

 

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We give our merchants 2 working days to respond to order queries. If you do not hear back from them within this time please let us know here at Flubit and we'll chase them for you.

Finding out where things are is the most popular reason for getting in touch with any online retailer. There are over a million parcels in the UK logistics network at any one time so it is inevitable some parcels are going to go wrong form time to time. Even it it is 0.01% that's still quite a few.

The government legislation which covers consumer rights does give retailers some breathing room to try to find/fix any delays (details here). If a retailer is investigating with their courier it is likely this investigation will need to conclude before a remedy can be prescribed. We will be in touch with you all the way on this though and make sure one way of the other you are made good.

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